Last updated 25 September 2026
Returns & Refunds Policy (Wholesale)
This policy applies to business customers only and forms part of our Wholesale Terms. It does not affect the separate statutory rights of consumers buying from retailers. Because our wholesale Buyers are businesses, consumer cancellation and return rights do not apply.
Eligible reasons
Goods that arrive damaged, are defective, are the wrong item, or where the delivery is short.
Timeframe
You must report the issue within 48 hours of delivery (or within 48 hours of discovering a latent defect).
Evidence required
Order number, affected SKU(s) and quantities, a description of the issue and clear photographs of the goods, packaging and shipping label. Submit through the Returns form in the trade portal or email bustyboobtape@gmail.com.
Process
1) Submit your claim. 2) We review it and, if approved, issue a Return Authorisation (RMA) number and return address. 3) Return the goods unused, in their original packaging, marked with the RMA number. Goods returned without an RMA may be refused.
Return postage is paid by the Buyer. We recommend a tracked service; we are not responsible for returns lost in transit.
Remedies
For confirmed faults, shortages or incorrect items we will, at our option, send a replacement, issue a credit note against a future order, or refund the price paid for the affected goods to the original payment method.
Exclusions
Change of mind or over-ordering — not accepted, because tapes and nipple covers are hygiene and skin-contact products.
Goods that have been opened, used, applied, altered or damaged after delivery, unless the fault itself required opening, or we have agreed otherwise in writing for unopened stock.
Claims reported after the 48-hour window.